FAQ - AED

Resources to answer questions about AEDs

9.0 What is the Philips HS1? Philips Heartstart Home?
The Philips HS1 and the Philips Heartstart Home are names for the Philips Heartstart Onsite. In the United States and other parts of the world, the Phil...
Fri, Feb 2, 2018 at 2:03 PM
10.0 Do you need to have a doctor's prescription to have an AED?
In Canada, a doctor's or medical prescription is not necessary to own or have an AED at home, work, or play. A customer may ask this question becaus...
Fri, Feb 2, 2018 at 2:09 PM
11.0 What do I do when a customer calls about the Philips Recall and Rebate Program?
Philips Recall & Trade-In Rebate Program Introduction Philips has sent out a voluntary recall notice to customers who bought one or more Philips...
Wed, Dec 19, 2018 at 2:19 PM
12.0 How do I change the battery and the pads for the Philips Heartstart Onsite and FRx AED?
The video below demonstrate how to change the pads and battery for the Heartstart Onsite. The video below demonstrates how to change the pads an...
Wed, Mar 21, 2018 at 3:11 PM
13.0 How do I set up the Zoll AEDPlus when I first open the box?
The following video from Zoll will help you walk your customer through the set up of their brand new Zoll AEDPlus. The link for the video is:  http...
Fri, Apr 13, 2018 at 3:06 PM
13.1 How does a Zoll AEDPlus work in a rescue?
This video below is a demonstration of how the Zoll AEDPlus works. The demonstration is with a Zoll AEDPlus semi-automatic AED.  There is also a demonst...
Fri, Apr 13, 2018 at 3:20 PM
14.0 How do I set up my new Zoll AED 3?
Set up the Zoll AED 3 once it is out of the box is quite simple.  The following video will demo the basic set up procedures for the Zoll AED 3. The...
Mon, Apr 16, 2018 at 4:13 PM
14.1 How does a Zoll AED 3 work?
The following video is a demonstration of the Zoll AED 3 in a rescue.  The rescue protocols follows AHA (American Heart Association) guidelines for CPR.  Th...
Thu, Apr 19, 2018 at 2:03 PM
15.0 If a Zoll Plus AED is used, will a third party (such as the Fire Department or paramedics) download “event data” from the AED?
Third party such as hospitals and fire departments will not download “event data” from the AED that does not belong to them. The event data is only used ...
Mon, Oct 7, 2019 at 4:49 PM
16.0 Once the AED is registered at SJA, can other stratas obtain the location of that AED, and use that AED in their strata? Or is the location kept private with the client?
When the AED information that we (SJA) register strictly stays with us. We keep the information in case we need to contact the owner of the device becaus...
Mon, Oct 7, 2019 at 4:52 PM